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Our training philosophy
We believe that in order to be really effective personally and in business the number one criteria is that you are authentic.
That’s why we don’t teach you what to think – we teach you how to think…
A huge bonus of these trainings is that, when you master the techniques that we teach, you will absolutely find that you’ll achieve more in your personal life, you’ll be happier and everything you do will appear to be easier and more enjoyable to do.
All our courses are designed and presented by certified NLP trainers and experienced business coaches.
Overview
What would it be worth to you to be able to substantially increase your sales closing ratio and repeat business? Have you ever wanted some really easy-to-use techniques that will make it easier to negotiate with clients and resolve issues before they become conflicts? Just imagine how quickly you could increase your companies’ profitability just by being able to identify real clients from those who keep you busy but seldom buy?
Lets not kid ourselves – business is about making money. If you’re not making money you won’t be in business. The purpose of this training is to show you how to increase profits by closing more deals more easily and assuring customer satisfaction.
Everyone can sell and provide great service. This course is designed for you to master the 5-step sales process which will provide the tools for you to close more deals in a shorter period of time, and provide customer service that ensure the growth and profitability of your organization. Many students who have attended this course previously have recorded record sales after mastering these techniques.
Companies are far more effective if they build mutually beneficial partnerships with their clients. We’ve included sales, customer services and negotiation in the same package because they are all co-related and integral a companies’ longevity. Sales without customer service usually ends up with no repeat business and customer service without sales leads to lost opportunities…and everyone can use better negotiation skills.
Course Design
This training incorporates the basics of sales, customer service and negotiation, including:
- Results, not reasons
- How to filter “maybe” clients from “yes” clients
- Establishing instant rapport
- Reading body language, eye patterns and verbal communication
- Finding out how clients get motivated to buy and how they decide to buy
- Identifying customers needs and drivers
- Linking need to your product
- Establishing value
- Keeping happy clients
- Handling objections
- Tools for negotiation and persuasion
- Generating repeat business
- Developing desirable patterns of behavior
This workshop provides a hands-on experience for you to master tools that will absolutely take you to the next level in your ongoing development of business and personal skills.
Learning Method
Cutting-edge Sales, Customer Service and Negotiation is a highly interactive workshop with intensive theoretical and practical components. Our intention is for you to have the most fun possible while learning and interacting with other professionals from a wide variety of backgrounds. You will leave with the confidence to apply the new tools in your toolbox effectively, and you will absolutely witness life-transforming results.
Who should attend?
Anyone who deals directly with clients and the public and wants to improve their sales, customer service and negotiation skills.
- Salesmen who are new to the game and are motivated to lift their game.
- Sales Managers who want to be able to train their sales team
- Customer Service Team Leaders
- Customer Service and front desk staff
- Personal Assistants
- Marketers
- Negotiators
Outcomes
This course provides you with practical tools that you can apply immediately to positively impact your business profitability, including
- You will absolutely be more confident when dealing with people
- You will be able to read people’s body language better and understand what they are really saying
- Your will close more deals and avoid “maybe’s”
- You will keep clients happier and secure more repeat business
- You will be able to negotiate far more effectively at any level
- You will be able to handle objections before they become conflicts
- This training will help Customer Service professionals by enabling customer staff to empathize with a customer without taking on the customer's problems personally.
- You’ll be more focused and motivated to achieve results
Price
The price for this course is $1495 Australian Dollars.
Please note that due to our exceptional reputation and extensive marketing campaigns, most of our courses sell out fast. As a result registration of attendance can only be confirmed on receipt of full payment.
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